Booking Conditions

1. Bookings, Deposit and Payment

Your contract is with Andrew Wright - owner and operator of Chalet Morillon (herinafter referred to as “Chalet Morillon) and all bookings require a deposit of £100 per person. If the booking is made within ten weeks of departure date, the full holiday cost is due. The person making the booking shall personally be liable thereon and shall be deemed to do so on his own account and (notwithstanding that the names of any other person or persons appear in any booking documents) not as agents for any other person. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made.  The balance of the monies due from the customer must be paid ten weeks before departure. The price of your holiday will not be subject to surcharges on currency where adverse changes to the exchange rates occur.

2.Website information and prices

All information as to accommodation, prices and services is carefully scrutinised to ensure that it is correct and is given in good faith. However, clients should be aware that information given is liable to change from time to time. If the information given is inadvertently incorrect this will not be accepted as a cause for a compensation claim.

3.Injury                                                                                                                                             

Because skiing and allied activities are known to be hazardous sports, Chalet Morillon cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including a member of Chalet Morillon’s staff.

4. Clients responsibility for accommodation

The person making the booking shall indemnify Chalet Morillon against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the client or any member of his party from the date of departure to the time of his return to this country of the saidperson. Chalet Morillon reserves the right to deal with or settle any such claim as they in their absolute discretion think fit.

5. Accommodation

No claims are made by Chalet Morillon as to the quality and/or style of decoration in the chalet and no compensation claim will be accepted if any client finds chalet decoration not to their liking or if room sizes are considered by the client as being too small. Pets are not allowed in the chalet.

6. Cancellation of holidays

Chalet Morillon reserves the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than ten weeks before the scheduled departure date except for reasons of 'Force Majeure' which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or unless the client defaults in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative holiday on a different date. If cancellation occurs within ten weeks of departure, compensation on a similar scale to that shown in paragraph 7 below.

7. Alteration of your holiday by Chalet Morillon.

It is unlikely we will have to make any changes to your holiday, but in the unlilkely event of any such change, we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as is reasonably possible. Providing the change is not due to circumstances amounting to force majeur (see clause 6), you will have the choice of either accepting an alternative date of arrival, (where availability exists) or cancelling your holiday. In all cases we will pay compensation as detailed below. Period before departure within which a major change is notified to you - 56 days to 8 days - £10 per person, 7 days or less - £20 per person. Important note: Compensation will not be be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. If it is necessary for the staff within the chalet to be changed during the course of your holiday or are not those mentioned on the website, this will not be accepted as a reason for a compensation claim.

8. Alteration of holidays by a client

If you wish to change to another departure date, we will do our utmost to make the changes subject of course to availability, provided that notification is received from the person who signed the booking form or who made the original reservation. Any alteration by you within three weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.

9. Cancellation of a holiday by a client

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form or who made the original reservation. As this incurs administrative costs, we will retain your deposit and in addition apply cancellation charges shown below.

Period before departure within which written cancellation is received  Amount of cancellation charge shown as a percentage of the holiday price.  

70 days or more  Deposit only

Less than 70 days -  100% of total

Deposits are not refundable under any circumstances.

Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

10. Clients dissatisfaction with holiday

In the unlikely event that the service, accommodation or food is not up to the standard as outlined, a complaint should be made immediately, and during the course of the holiday, to a member of the chalet staff. No complaints will be accepted which are related to snow conditions and/or weather, travel delays, however caused or to closures of ski lifts or for any aspect of social skiing or to changed members of staff or if mini-buses are unavailable for service. A complaint which has not been made in the first instance to our chalet staff  during the holiday will not be subsequently accepted.

11. Refunds

No refund in respect of Airport transfers, early departure or meals not taken will be given. Where Chalet Morillon supplies additonal equipment or transport in the resort for the free use of guests no refunds will be made in the event of such equipment not being available due to breakdown or other circumstances beyond our control.

12.  Limitation of liability

A child must be under 2 years of age on the date of their departure date to qualify for the reduced accommodation charge. In all cases where the staff of Chalet Morillon arrange ski lessons, ski rental, boot rental, or any other activity for their clients, the contract is between the supplier of the service and the client and is not part of the Chalet Morillon contract. No liability will be accepted by Chalet Morillon for any event circumstance or injury caused while these services/activities are being provided or there is any dispute concerning costs.

13. Disputes

In the unlikely event of a dispute arising out of,or in connection with, this contract which cannot be amicably settled, it may(if the customer so wishes) be referred to arbitration administered quite independently by the Chartered Institute or Arbitrators. Arbitration on any dispute must take place within 6 months of the holiday departure date and decisions taken by the arbitration court are binding on both the client and Chalet Morillon. This option does not alter every clients right to take action via the British courts.

14. Lost Property

In the event that guests lose property while on holiday, or leave items in the Chalet when returning home, no responsibility will be accepted by Chalet Morillon in the event that the property is not recovered, returned or if it is returned in a damaged state.

15. This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.Chalet Morillon reserve the right to refuse to accept a reservation without having to disclose a reason.

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